"Personr’s compliance platform provided astreamlined framework that met our KYC requirements while giving us confidence it could scale with our business. The platform’s transparency, ease of integration, and ongoing support ensured we could adapt while maintaining efficiency and accuracy across all checks"
Who is Novatti?
Novatti is an award-winning fintech that empowers businesses with flexible, seamless payment solutions.
From online and in-person payments to card issuing and international transfers, Novatti provides the infrastructure that makes transactions easier, faster, and more secure for both businesses and their customers.
Backed by an Australian-based team invested in client success, Novatti ensures payments are simple, compliant, and scalable.
Operating across multiple regulated markets, Novatti understands that strong compliance practices are essential to building trust and meeting industry standards.
To strengthen its KYC/KYB and compliance processes, Novatti partnered with Personr, gaining faster, more accurate verification and greater confidence in meeting regulatory obligations.
What challenges did Novatti face?
Before partnering with Personr, Novatti faced significant hurdles in managing its compliance processes.
Each of their services required separate KYC/KYB verifications, leading to fragmented client information spread across multiple platforms.
Their previous provider often took more than 24 hours to verify an Australian client, something we now do in only a few minutes.
Why choose Personr as the solution?
When evaluating compliance partners, Novatti was looking for more than just a product. They wanted a team and platform that would listen, implement feedback, and continuously improve to align with their requirements and values. Personr offers end-to-end AML compliance, helping resolve the issue of scattered systems.
“Personr’s compliance platform provided a streamlined framework that met our KYC requirements while giving us confidence it could scale with our business. The platform’s transparency, ease of integration, and ongoing support ensured we could adapt while maintaining efficiency and accuracy across all checks,” said Jason Turnbull, Executive General Manager Payments.
Key factors that led Novatti to choose Personr included:
- Product: A streamlined KYC/KYB compliance in one place, a solution designed to cut down processing time and simplify compliance.
- Partnership: A compliance platform that listens, implements feedback, and continuously improves.
- Technical Support: Continuous check-ins and responsive, accessible support.
- Flexibility: The ability to scale with Novatti’s business and integrate smoothly with existing systems.
- Transparency: Clear, open processes that build confidence and trust.
What solution did Personr provide?
Personr delivered an automated, scalable KYC solution tailored to Novatti’s requirements.
The platform provided:
- Real-time verification checks to reduce time and manual intervention.
- Flow logic (questionnaires and plan section at the request of Novatti, demonstrating our commitment to implementing feedback)
- Comprehensive compliance checks
- One platform to reduce scattered systems
“With Personr, our KYC process is faster and more reliable. What once required significant time and resources can now be completed in minutes. Their platform integrated smoothly into our systems, and their team has consistently supported us in strengthening compliance while saving valuable time,” said Jason Turnbull, Executive General Manager Payments.
What results have been achieved?
Since adopting Personr, Novatti has achieved measurable improvements:
- Verification time reduced from hours with their previous provider, to only minutes with Personr
- A significant cost saving of more than 50% per client onboarded compared to the previous provider’s KYB checks
- All client information is in one place, providing a full overview.
- Customisable compliance questionnaires designed for Novatti’s use with their clients
- We provide Novatti: KYC/KYB/UBO/AML/Questionnaires/Ongoing Monitoring/Data Source access
- Seamless API integration into their internal systems, meaning clients can access Novatti services faster.
- Operational efficiency improved, allowing compliance staff to focus on higher-value oversight.